Tips for Selecting the Right PBX System
The increase of hosted-private branch exchange (PBX) solutions has brought about excessive information on these virtual telephony systems. Nevertheless, small business owners have to look into the good and bad sides of both hosted PBX and on-premise PBX systems when reviewing a new system for their offices.
On-premise systems usually entail a huge upfront investment, whereas hosted systems are paid for with lower monthly payments. Buyers must check the overall cost of ownership of such systems though, on top of the initial capital to buy a new phone network.
Specific Functionality vs. Bundled Functionality
Nowadays, the technical abilities of hosted and on-premise PBX systems are mostly the same. One difference, though, is how said features are packaged. Hosted PBX companies usually tie features together and charge a flat price per user. On the other hand, on-premise PBX mostly gives buyers increased flexibility on the features and functionality they would like to pay for (providing a higher level of customization for certain users in particular).
Should customization be a must, buyers need to make this clear from the get-go as they work with PBX service providers. Buyers might have to do some research to find a hosted provider that gives the best bundle for their needs. As an option, buyers must have a detailed list of features for hosted providers to be assured they receive an accurate price quote.
Customization is generally possible with on-premise systems, as an internal IT specialist typically manages the system’s deployment and management. When it comes to hosted systems, customization is commonly done by the provider. Although vendors might offer some customization, they are usually unable to make high-level customizations for each and every customer.
If your system calls for high-degree customization, on-premise PBX might be a more appropriate choice. If selecting a hosted option, discuss with a vendor the specific customizations you require and what they will be able to offer.-
For high voice quality, on-premise PBX systems will put data traffic above all elseTo ensure top voice quality, on-premise PBX systems will give high priority to data traffic. Using hosted PBX solutions, voice and data packets will usually contend for preference, which lowers voice quality. Hosted vendors can provide a Session Border Controller (SBC) tool to help boost data quality, but this is going to dramatically increase the system’s cost and intricacies.
Tech Support Costs
If your company handles your own data at present, you may already have your own IT team, and using a hosted PBX system is unlikely to have an effect on your existing staff. Rather, this only passes the support tasks to a third-party and boosts to your ongoing support costs (instead of driving them down). If you have no IT team yet, then hosted PBX may just save your business from the necessity of employing an entire technical team.